Please note, our warehouse is closed from 11am 20th December 2024 until 6th January 2025.
All orders made during this time will be processed and despatched from 6th January 2025.
Express Post orders will still be sent via Express Post, however please keep in mind that they cannot be processed and shipped until 6th January 2025.
All products are shipped with Australia Post.
Standard Post: FREE* all order over $80, $10 Standard Post for all orders under $80.
Express Post: $15.00 All orders are shipped within 3* working days.
Express Post remains Australia Post's fastest postal service, but our next-business-day guarantee is suspended until domestic flights return to normal.
AUSTRALIA POST EXPRESS POST UPDATE
If you have not received an order within 10 days, please notify us by email at:sales@ballbrands.com.au
If you wish to return or exchange your order for a different size, colour or style, please email us at sales@ballbrands.com.au with your name, order number, and product so we can help you quickly.
RETURNS, REFUNDS AND EXCHANGES
Change you mind? Not a problem. We accept change of mind returns within 30 days from the delivery date, please send unopened, with original packaging to:
18/20 Duerdin Street, Clayton VIC 3168
Please include your name, order number. Returns accepted should be in unopened, unused condition. Returns that meet these criteria will be refunded the full purchase price.
Customers are responsible for return shipping cost for change of mind refunds.
DEFECTIVE
Should your item arrive defective, please email sales@ballbrands.com.au, and include the following information:
Your Order number if known (appears on the top of the confirmation email)
Your name, address, and defective product
Whether you would like a refund or exchange.
If you wish to exchange it for a different item, please include the name and item number of the replacement item.
CHANGES TO EXPRESS POST SERVICES UPDATE FROM AUSTRALIA POST
All products are shipped from our Melbourne warehouse with Australia Post every Monday, Wednesday and Friday (same day shipping cut off 12pm)
Standard Post: $9.99, or FREE for orders over $75
Express Post: $14.99
Free Express Post: orders over $150
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: sales@ballbrands.com.au
At McDavid our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone's idea of "reasonable wear and tear" also varies.
If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that "reasonable wear and tear." Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.
If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:
Your satisfaction is our first priority at Ball Brands Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
*Please Note That the Initial Shipping Cost Will NOT be Refunded*
To return an item, please send it to:
18/20 Duerdin Street, Clayton VIC 3168
And also include the following information:
If the item you received arrived damage, or incorrect, we will supply a prepaid shipping label. Please note, we do not supply prepaid shipping labels for change of mind.
