Shipping & Returns

COVID SHIPPING UPDATE:

Due to a recent COVID outbreak in our warehouse, all orders recieved from 7/02/2022 until 13/02/2022 will be despatch on 14/02/2022. Thank you for your understanding.

Shipping Information

**CURRENT COVID-19  IMPACTS ON AUSTRALIA POST CLICK HERE

All products are shipped from our Melbourne warehouse with Australia Post every Monday, Wednesday and Friday (same day shipping cutoff 12pm)
Standard Post: FREE (minimum purchase $30) 
Express Post: $8.00 

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: [email protected]

Refund and Returns

Your satisfaction is our first priority at Ball Brands Pty Ltd. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

18/20 Duerdin Street, Clayton VIC 3168

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.